iRefill™ Voice

Cloud-based Hosted IVR Systems
U.S. Patent Numbers 6,493,427 and 8,911,578

iRefill Voice: Cloud-Based IVR Solution
Enables pharmacies to quickly deploy all of the proven functionality of the well-known Refill TeleManager in-store IVR system, without the upfront expense of a physical hardware installation. Software only solution - no additional telephony hardware and telephone wiring required.

User Friendly IVR Menu Options
iRefill Voice allows patients to place refill orders, leave voice messages attached to their orders, or check the status of their orders. Prescribers can leave new orders and refill authorizations. Callers can leave general voice messages, check business hours and zero out to speak to a staff member at any time.

Interfaced to Pharmacy Management System
Refill orders placed using iRefill Voice are validated and submitted for processing into a prescription refill queue in the pharmacy management system. Patients will also hear the confirmation of the status of their order in real-time.

iRefill Voice Visual Management Workflow Screen
The Visual Workflow Dashboard enables the pharmacy staff to view incoming orders from the IVR, web, mobile and other iRefill Connect products. essages and doctor’s orders can be played directly from the dashboard screen or retrieved from any pharmacy phone.

Enhanced Customer Service & Improved Staff Productivity
iRefill Voice improves communication between the pharmacy and their patients and helps pharmacy staff be more efficient.