Products & Services

Refill TeleManager

Refill TeleManager™ is the most versatile, affordable and easy-to-use in-store IVR system in the industry. This full featured in-store system interfaces with your pharmacy management system to allow you to simplify pharmacy operations while providing patients and prescribers with unparalleled customer service.

Refill TeleManager IVR users indicate that one of the most important benefits of the Refill TeleManager system is its ease of use and short learning curve for patients, prescribers and pharmacy personnel. The system's distinctive visual management workflow screen enables pharmacy personnel to monitor all calls, messages, and orders to ensure that no prescription request is ever lost or overlooked. All calls can be sorted and searched by prescription number, phone number, date and time of day received or other parameters. TeleManager's proprietary windows screens allow pharmacy personnel to listen to, transcribe and print messages right from their IVR workstation. Refill TeleManager has a flexible point and click setup that allows pharmacy personnel to modify prescription pickup and delivery schedules and all other options in order to accommodate changing work conditions and provide superior customer service.

Refill TeleManager's robust features can further enhance your pharmacy operations. When a prescription has no refills left, the system can automatically generate a refill authorization request and fax it to the prescriber. Refill TeleManager is capable of making outbound compliance calls to patients to remind them to refill their prescriptions or to pick up orders in the will-call bin. When Refill TeleManager is coupled with our patented OverflowManager, busy signals are a thing of the past.

Call 800.600.0435 to learn more.